The following write-up appeared in the Basingstoke Gazette on Thursday 12 March 2009:
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On 29 January 2009, Vanessa was guest speaker to an audience in excess of 30 at Wired Wessex in Winchester. The post-presentation report can be read here: http://www.wiredwessex.com/interview/827/
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On the 11th April 2008, The Institute of Bankers published a special report authored by Vanessa:
12 TOP REASONS customers
leave their banks
A white paper by Vanessa Deakin CAIB (SA) DipBCM
During November 2007, an international research survey into Customer Service issues that most irritate customers about their banks. The survey allowed for free-form personalised comments from respondents that revealed an overwhelmingly negative feeling towards the customer service side of banking, with the majority of survey participants having complaints in more than three different categories. READ MORE 
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On 31 January 2008 David was guest speaker at Wired Wessex business networking in Winchester. He was later interviewed by them, and the article can be read at: http://www.wiredwessex.com/interview/745/.
